The service receives “satisfies, surmounts the customer expects the service idea unceasingly comprehensively”
Post-sale service pledge:
Three months guarantee exchange, exchange guaranteed need the appendix to be complete
The complete machine (including printing) the free warranty period is 1 year
In the warranty period the service mode to send to repair the service, sends to repair to the local dealer
Lifelong provides the service
Response effectiveness: Receives when the customer service request in 24 hours give the answer; The customer sends repairs, the conventional breakdown in receives in the breakdown 2 working days to return the customer, the difficult breakdown does not surpass in one week to repair
Disclosure:
Regarding the following several kind of situations, the customer services center when carries on the service will use judgment to charge certain material cost price and the service charge. Concrete charging criterion to domestic customer service center consultation.
◎ If has not been able to show or product of maintenance certificate and product Fu Huoyou the show does not record falsely time.
◎ The product or its part have surpassed the free warranty period.
◎ Breakdown which because of the voltage exceptionally, the use environment improper causes.
◎ Because the charged hot drawing inserts the breakdown which and so on misoperations cause.
◎ In the transportation, moves unloads in the process the breakdown which creates by the purchase side.
◎ Not after factory authorization, but carries on the breakdown which to the product the disassemblage, the repair, the re-equipping create.
◎ Because has not been able to write according to the operating manual in the application method and the matters needing attention carry on the breakdown which the operation creates.
◎ Breakdown which and so on natural factor be created as a result of cannot the resistivity.
Customer service telephone:010-80477522
Facsimile:010-80477411
|